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Terms of Service

Effective Date: July 7, 2026 Last Updated: July 29, 2026

These Terms of Service ("Terms") govern your access to and use of ReceiverX, including our website at receiver-x.com, mobile applications, APIs, downloadable content packs, and related services (collectively, the "Service"), operated by ReceiverX LLC, a Texas limited liability company ("ReceiverX," "we," "us," or "our"). By creating an account, downloading our mobile app, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.

Our Privacy Policy and Refund Policy are incorporated by reference. If you have entered into a separate written order form or master subscription agreement with us, that agreement controls in case of conflict.


1. The Service

ReceiverX provides software tools for commodity inspection and grading, including searchable commodity reference packs, AI-assisted visual scanning of uploaded images, inspection report creation, and report delivery to recipients you designate.

Some features are launching progressively. References in these Terms to features that are not yet generally available (for example, mobile in-app purchases) apply only when those features are made available to you.

We may add, modify, or remove features. For material changes that adversely affect a paid feature you currently use, we will give at least 30 days' advance notice by email or in-product notice.

1.1 Beta and Preview Features

Features identified as "beta," "preview," "experimental," or similar are provided "as is," may be changed or discontinued at any time, may have higher error rates, and are excluded from any service-level commitment. You may opt out of using beta features at any time.

2. Eligibility and Accounts

Users under 16 may not register for or use the Service. We do not knowingly collect personal information from children under 13 without verifiable parental consent under the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected information from a person under 13 without such consent, or that a person under 16 has registered, we will deactivate the account and delete the data.

You are responsible for:

You must notify us promptly at info@receiver-x.com of any unauthorized access. We may suspend or terminate accounts we reasonably believe have been compromised, are used to violate these Terms, or pose a security risk.

3. Subscriptions, Plans, and Payment

3.1 Plans

The Service is offered in tiers, including:

Current plan features and pricing are described on our pricing page and may change with reasonable notice. Price changes for paid plans take effect at your next renewal and we will notify you in advance as described in Section 3.3.

3.2 Billing — Website Purchases via Paddle (Merchant of Record)

Paid subscriptions purchased through our website are sold by our authorized reseller and merchant of record, Paddle (Paddle.com Inc. for transactions in the United States, Paddle.com (Canada) Ltd. for transactions in Canada, and Paddle.com Market Limited for all other transactions; together, "Paddle"). When you purchase through our website:

Your license to use the Service, your plan entitlements, and all other rights and obligations in these Terms remain between you and ReceiverX.

3.3 Auto-Renewal, Notices, and Cancellation

Pre-purchase disclosure. Before you complete a paid subscription purchase, we will clearly present, in proximity to the purchase button: (a) that the subscription continues until cancelled, (b) the recurring charge amount and billing frequency, (c) how to cancel, and (d) any introductory or trial pricing and what the renewal price will be.

Express consent. By clicking the purchase button, you affirmatively consent to the recurring charges. We retain a record of your acknowledgment.

Renewal reminders. For annual subscriptions, we will send a reminder by email 15 to 45 days before each automatic renewal disclosing the renewal date, amount, and how to cancel. For monthly subscriptions, the original disclosure satisfies this requirement, except where additional notice is required by your jurisdiction (such as California Business and Professions Code §17602).

Price changes. We will give at least 30 days' advance notice by email of any price increase before it applies to you. If you do not wish to accept the new price, you may cancel before it takes effect.

Online cancellation. You may cancel at any time directly from your account settings, in the same manner you signed up, without speaking to a representative — or by using the cancellation link included in Paddle's receipt and renewal-reminder emails. Cancellation takes effect at the end of the then-current billing cycle.

Post-purchase acknowledgment. Promptly after purchase or renewal, Paddle, as merchant of record, issues your transaction receipt or invoice, and we will send you an emailed and/or in-product confirmation that includes (a) the subscription term and renewal frequency, (b) the recurring charge amount, (c) instructions and a one-click link to cancel, and (d) the URL to this Terms of Service. We retain a record of your express consent and these acknowledgments for the period required by applicable law.

We are committed to compliance with applicable consumer-protection law, including ROSCA (15 U.S.C. §8403), Section 5 of the FTC Act, California Business and Professions Code §§17600 et seq., and analogous state automatic-renewal laws.

3.4 Mobile App In-App Purchases

When in-app purchases are offered through the Apple App Store or Google Play, those purchases are made through and governed by Apple's or Google's terms in addition to these Terms. Billing, renewal, and refunds for in-app purchases are handled by Apple or Google. See our Refund Policy for details.

3.5 Refunds

Refunds are governed by our Refund Policy.

3.6 Taxes

For purchases made through our website, Paddle, as merchant of record, calculates, collects, and remits applicable sales, use, VAT, GST, and similar taxes as part of checkout; the applicable tax treatment is displayed before you complete your purchase. For fees we invoice directly (for example, under an Enterprise order form), fees do not include taxes, and you are responsible for all applicable sales, use, VAT, GST, and similar taxes, except for taxes based on our net income.

4. Free Trial

New subscriptions include a 14-day free trial. A valid payment method is required at signup; no charge is made during the trial, and the first charge occurs automatically when the trial ends, as disclosed at signup. If you cancel before the trial ends, you will not be charged. We may modify or discontinue trial offers at any time for new signups.

5. Your Content

5.1 Ownership

You retain all right, title, and interest in your data, files, images, inspection reports, and other content you submit to the Service ("Customer Content"). We claim no ownership of Customer Content.

5.2 License to Us

You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process your Customer Content solely to the extent reasonably necessary to:

This license does not authorize us to use Customer Content to train, fine-tune, or evaluate machine-learning models, or to disclose Customer Content to any third party except (i) sub-processors acting on our documented instructions, (ii) recipients you designate, or (iii) as required by law.

5.3 Your Responsibilities for Content and Recipients

You represent and warrant that:

You are the data controller for personal data you upload about third parties (including recipient email addresses). When we process such data on your behalf, we act as a data processor under our Data Processing Addendum (see Section 8).

5.4 Backups

We maintain reasonable operational backups but do not guarantee that any specific Customer Content will be recoverable. You are responsible for keeping independent copies of important data.

6. AI Features

The Service includes AI-assisted features, including image analysis and grading suggestions ("AI Output"). You acknowledge and agree:

No training on Customer Content. We do not, and we contractually require our AI sub-processors not to, use your Customer Content (including images, prompts, outputs, or metadata) to train, fine-tune, or evaluate any foundation model, derivative model, or model used by other customers. We do not perform human review (RLHF, annotation, evaluation) of Customer Content except (a) as you specifically request for support purposes, (b) as needed to investigate a documented security or abuse incident, or (c) as required by law.

Provider retention. We require AI processing providers to delete prompt and output data within a short, contractually defined window after a request completes (other than minimal abuse-monitoring data, where applicable).

AI Output rights. As between you and us, to the extent we have any rights in AI Output generated for you, we assign those rights to you, subject to your compliance with these Terms. You acknowledge that AI Output may not be eligible for copyright protection in some jurisdictions and that similar AI Output may be generated for other users.

Model and provider changes. We may change underlying AI models or providers at any time. We will give reasonable notice of changes that materially affect a paid feature.

7. Acceptable Use

You will not, and will not permit anyone else to:

We may investigate suspected violations and may suspend or terminate accounts that violate this section.

8. Multi-Tenant, Administrators, and Data Processing

8.1 Tenant Administrator Rights

If you access the Service through an organization (a "Tenant"), the administrator of that Tenant ("Admin") may:

You should review your organization's internal policies. We are not responsible for how an Admin manages your access or content within their Tenant.

8.2 Data Processing Roles

A Data Processing Addendum implementing GDPR Article 28 obligations and Standard Contractual Clauses for international transfers is published at /legal/dpa and is incorporated into these Terms for Tenants. A counter-signed copy is available on request to legal@receiver-x.com.

9. Intellectual Property; DMCA

9.1 Our IP

The Service, including its software, design, commodity reference packs we author, trademarks, and all related intellectual property, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service per these Terms.

9.2 Feedback

You may submit feedback or suggestions about the Service. You grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

9.3 DMCA Notices

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a notice complying with 17 U.S.C. §512(c)(3) to our designated agent:

ReceiverX LLC — DMCA Designated Agent Email: dmca@receiver-x.com Phone: (512) 318-2199 (c/o registered agent) Mailing address: ReceiverX LLC, c/o Texan Registered Agent LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA

Your notice must include: (1) a physical or electronic signature of the rights owner or authorized agent; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material with sufficient detail for us to locate it; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement, under penalty of perjury, that the information is accurate and you are authorized to act. We will respond consistent with the DMCA, including providing a counter-notification process. Repeat infringers will have their accounts terminated.

Our designated agent is registered with the U.S. Copyright Office (or, if not yet completed at the time you read this, registration is in progress and the agent above accepts notices in the interim).

10. Third-Party Services

The Service may interoperate with third-party services (for example, Google sign-in, Paddle checkout, app stores, or email delivery). Your use of those services is governed by their own terms. We are not responsible for third-party services.

11. Service Availability

We use commercially reasonable efforts to keep the Service available. Other than service-level commitments expressly set out in a written Enterprise order form, no service-level commitment applies. We may schedule maintenance and will give reasonable advance notice of scheduled maintenance affecting paid features. Where service credits are offered under an Enterprise order form, those credits are your sole and exclusive remedy for downtime.

12. Suspension and Termination

You may stop using the Service and close your account at any time from your account settings.

We may suspend or terminate your access:

On termination, your right to use the Service ends. We will, for at least 30 days following termination of a paid plan, make a reasonable effort to allow you to export Customer Content. After that period, we may delete Customer Content from active systems within 30 days and from backups within 90 days, except as we are required to retain by law.

Sections that by their nature should survive termination — including Section 3 (accrued payment obligations, taxes, refund obligations), 5.3 (your responsibilities), 6 (AI), 8.2 (data processing roles), 9 (IP/DMCA), 13 (disclaimers), 14 (liability), 15 (indemnification), 16 (governing law and disputes), 17 (changes), 18 (app-store terms), 20 (miscellaneous), and any DPA, confidentiality, or order-form terms — will survive.

13. Disclaimers

THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14. Limitation of Liability

14.1 Cap

EXCEPT FOR THE EXCLUDED CLAIMS BELOW, AND TO THE FULLEST EXTENT PERMITTED BY LAW:

14.2 Excluded Claims (No Cap)

The exclusions and limitations in Section 14.1 do not apply to:

These limitations apply regardless of the form of action and even if a remedy fails of its essential purpose.

15. Indemnification

15.1 By You

You will defend, indemnify, and hold harmless ReceiverX and its affiliates, officers, employees, and agents from and against any third-party claim, demand, or proceeding (and any resulting damages, fines, and reasonable attorneys' fees) arising out of or related to: (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, (c) your representations or instructions regarding recipients of reports, or (d) your violation of any third-party right.

15.2 By Us — IP Indemnity (Paid Plans)

For customers on a paid plan, we will defend you against any third-party claim alleging that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual property right, and we will pay damages finally awarded by a court of competent jurisdiction or agreed in settlement. This obligation does not apply to claims arising from: (i) Customer Content; (ii) AI Output to the extent the alleged infringement results from your input or instructions; (iii) use of the Service in combination with third-party products not provided by us; (iv) modifications not made by us; (v) use after we have notified you to stop; or (vi) beta features. We may, at our option, modify the Service, procure a license, or terminate the affected portion of the Service and refund prepaid, unused fees.

15.3 Procedure

The indemnified party must promptly notify the indemnifying party of the claim, allow the indemnifying party to control the defense (with the indemnified party's reasonable cooperation, at the indemnifying party's expense), and not settle any claim without the indemnifying party's written consent (not to be unreasonably withheld). The indemnified party may participate in the defense at its own expense.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-laws rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas for any dispute not subject to arbitration, except that either party may seek injunctive relief in any court of competent jurisdiction for intellectual-property infringement, unauthorized access, or misappropriation of confidential information.

16.1 Informal Resolution

Before filing any claim, you agree to first try to resolve the dispute by contacting us at info@receiver-x.com. We will attempt to resolve the dispute informally for at least 60 days.

16.2 Arbitration and Class-Action Waiver (US Users)

Any dispute that cannot be resolved informally and is not within the carveouts below will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Each party waives any right to participate in a class action or class arbitration.

Carveouts. This arbitration provision does not apply to: (a) small-claims court actions within the small-claims court's jurisdiction, (b) claims for public injunctive relief (preserving rights under California's _McGill v. Citibank_ rule and analogous state law), (c) claims for intellectual-property infringement or unauthorized access. If a court finds the class-waiver unenforceable as to a particular claim, that claim will proceed in court and the remainder of disputes will continue in arbitration.

Mass arbitration. If 25 or more substantially similar demands are filed against us in coordinated fashion, the parties will work in good faith with the AAA on a batched-arbitration protocol to manage the demands efficiently.

Costs. Filing and arbitration fees will be allocated as provided by the AAA Consumer Rules; we will pay our share and any portion of your share to the extent required by those rules or by law.

Opt-out. You may opt out of this arbitration provision by sending written notice to info@receiver-x.com within 30 days of first accepting these Terms.

This Section 16.2 does not apply where prohibited by applicable law (including for consumers in certain jurisdictions outside the United States).

17. Changes to These Terms

We may update these Terms from time to time. For non-material changes, we will update the "Last Updated" date above. For material changes — including changes to fees and billing, dispute resolution (including arbitration or class-waiver terms), privacy practices, data-processing terms, or your IP rights — we will notify you by email and in-product notice at least 30 days before the change takes effect, except for changes required by law, which may take effect when the law requires.

For material changes to fees, dispute resolution (including the arbitration agreement, class-action waiver, governing law, forum, arbitration costs and fees, and mass-arbitration provisions), or other rights of equivalent significance, your continued use after the effective date is not sufficient acceptance: we will require you to affirmatively accept the change (for example, by clicking through an in-product prompt) before the change applies to you, or we will continue to apply the prior version until the next renewal at which point you may decline to renew. For other material changes, continued use after the effective date constitutes acceptance and your remedy if you do not agree is to cancel before the change takes effect.

18. Apple and Google App Store Terms

This Section applies if you obtain or use our mobile app via the Apple App Store or Google Play Store. To the extent of any conflict between these Terms and the platform's terms, the platform's terms control to the limited extent required by the platform.

Apple-specific. You acknowledge that these Terms are between you and ReceiverX only, not Apple, and that Apple is not responsible for the app or its content.

Google-specific. Google is not a party to these Terms and is not responsible for the app or its content. Cancellation and refunds for Google Play subscriptions are governed by Google's policies; see Section 3.4 and our Refund Policy.

19. Accessibility

We are committed to making the Service accessible and use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as our reference standard. We are progressively improving accessibility and conducting periodic reviews; not all parts of the Service may currently meet that standard. If you encounter an accessibility barrier or need an accommodation, please contact accessibility@receiver-x.com and we will work with you to provide the information or service through an alternative method.

20. Miscellaneous

21. Contact

Questions about these Terms? Contact us at:

ReceiverX LLC Website: https://receiver-x.com Email: info@receiver-x.com Legal: legal@receiver-x.com DMCA: dmca@receiver-x.com Mailing address: ReceiverX LLC, c/o Texan Registered Agent LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA